Privacy notice
This notice explains how Drainamic uses personal information from customers, prospective customers, engineers, contractors and business partners.
1. Who is responsible for your information?
Drainamic Ltd (company number 17400147), whose registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom, is the controller responsible for personal information collected through this website. For data-protection enquiries, email hello@drainamic.co.uk.
2. Information we collect
We may collect your name, contact details, postcode, property or site type, service requirements, communications and job records. We also record the landing page, referral source and campaign labels attached to an enquiry. If you accept measurement cookies, advertising and analytics providers may process device, click and conversion information. Engineer applications include address, UTR, insurance certificate number, work-experience summary, vehicle, equipment, availability, qualifications and service history. The current application form does not request document or photo uploads.
3. Why we use it
We use information to assess enquiries, provide quotations, arrange attendance, manage jobs, respond to complaints, assess network applications, verify suitable partners, prevent misuse and meet accounting or legal duties.
4. Our lawful bases
We generally rely on taking steps at your request before a contract, performing a contract, complying with legal obligations and our legitimate interests in operating a safe, efficient and accountable drainage service. If we introduce optional electronic marketing, it will have a separate choice and unsubscribe route.
5. Who receives information?
Information may be shared only as necessary with vetted engineers or contractors, payment and accounting providers, website and data-hosting providers, approved advertising or CRM service providers acting under contract, professional advisers, insurers, relevant water or public authorities, and law-enforcement bodies where legally required. Marketing partners receive aggregate funnel reporting by default; customer details are not available through the marketing dashboard. An active engineer account can see only jobs assigned to that verified profile and the customer information reasonably needed to assess or attend those jobs. UTR numbers and insurance certificate numbers are restricted to the DRAINAMIC HQ owner account.
6. Retention
Unconverted enquiries are generally kept for up to 12 months. Engineer application details remain available while an application is under review and during active service. Rejected or ended engineer records enter a retention review, normally scheduled within 90 days, so information that is no longer required can be securely deleted or anonymised. Job, contract, payment and transaction records may still be retained separately for up to six years, or longer where a legal claim, insurance matter or statutory duty requires it.
7. Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to certain use of your information. Where processing relies on consent, you may withdraw it. Contact us using the email above. You may also complain to the UK Information Commissioner's Office at ico.org.uk.
8. Security and international services
We use access controls and appropriate technical and organisational measures. Some technology providers may process information outside the UK; where this occurs, we require an appropriate lawful transfer mechanism and safeguards.