Website & booking terms

1. Enquiries are not confirmed bookings

Submitting a form does not guarantee availability, attendance time or price. Drainamic will review the information and confirm coverage, the responsible engineer or provider, the inspection and payment terms and any known limitations before dispatch.

2. Estimates and changing site conditions

Initial information and pricing may be based on symptoms described before attendance. Hidden defects, restricted access, incorrect plans, hazardous conditions or additional customer instructions may change the required work. Any material change should be explained and authorised before additional chargeable work proceeds; an immediate safety concern does not authorise an undisclosed extra charge.

3. Network engineers

Work may be delivered by a suitably selected independent engineer or drainage contractor within the Drainamic network. The responsible service provider and applicable commercial terms will be identified during booking confirmation. Specialists are allocated according to stated capability, location and availability.

4. Customer responsibilities

Please provide accurate information, safe and reasonable access, known site hazards and permission to instruct work. Customers should not enter confined spaces, open unsafe chambers or attempt work that could cause injury or contamination.

5. CCTV and technical reports

Findings reflect the access, visibility and pipe condition available at the time of survey. A CCTV survey is not a guarantee against every concealed or future defect. Any report scope, coding standard, drawing, footage delivery and reliance by third parties will be stated in the confirmed order.

6. Website information

We aim to keep information accurate, but general website content is not a site-specific diagnosis, engineering design or guarantee of availability. Do not rely on it as a substitute for an inspection where property damage, health or safety may be at risk.

7. Guided phone bookings: price and payment

The confirmed customer total includes a £110 inspection fee for attendance and the initial assessment, plus the expressly agreed works component. Before an engineer is deployed, £110 plus 20% of those agreed works is payable. The works advance is credited against the works price; the remaining works balance is 80%. For example, a £325 total comprises £110 inspection and £215 works: £153 is payable before deployment and £172 remains. An inspection-only booking costs £110 and carries no advance for unagreed future works.

Additional works require prior agreement to their scope and price, are invoiced separately and are collected with the full remaining balance. The same inspection fee is not added twice. Prices and the applicable tax treatment are disclosed before agreement; the confirmed written quotation controls the job scope.

8. Consumer phone bookings: cancellation

Consumers normally have 14 days from agreeing a phone service contract to cancel. Tell us clearly by emailing bookings@drainamic.co.uk, telephoning us or writing to our registered office. A cancellation form is optional. If you expressly request services to start during that period, you may owe a proportionate amount for services supplied before cancellation. The right to cancel after full performance ends only where the required prior express consent and acknowledgement have been obtained. No blanket non-refundable inspection fee or works advance applies. Statutory rights remain.

We provide the scope, price, trader details, cancellation information and any early-start request in the written booking confirmation. A narrowly applicable urgent-repair exception may apply to work expressly requested as urgent; it does not automatically cover additional services or goods.

9. Company details and contact

Drainamic Ltd is registered in England and Wales under company number 17400147. Its registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom. Questions about these terms can be sent to hello@drainamic.co.uk.